Our Team


Lori Heffelfinger, Principal

A Leadership and Organizational Development Leader for over two decades, Lori has been instrumental in helping individuals and organizations get to the heart of issues that impact productivity, relationships, and the bottom line.

She has extensive experience working directly with Fortune 100 and Middle Market companies in the areas of:  strategy implementation, organizational change, and leadership development.

Prior to founding The Heffelfinger Company, a managerial consultancy, in 2004, Lori led Organizational Effectiveness at Raytheon’s $8B Electronic Systems business and was a Director of Organization & Management Development at Honeywell. She has also held Human Resource leadership roles at Honeywell/Allied Signal, Ashland Chemical, and Monsanto Company.

Lori holds an MS in Organizational Development from Pepperdine University and a BS in Business Administration from the University Nebraska as well as certificates in Coaching and Organization & Systems Development representing 5 years of post-graduate study. Lori has taught in the MBA and MSOD programs at Pepperdine University.


James G. Jackman, Principal

A Business Leader for thirty years, James has worked in Fortune 50 and Fortune 100 firms, spin-offs, turn arounds and even started and sold several businesses. James applies this experience along with his life-long quest for personal growth to help his clients achieve and exceed their visions.

James has over 30 years starting up, transforming, and managing businesses from entrepreneurial ventures to Fortune 100 business units. He applies this business acumen and leadership, both as a business coach to small and entrepreneurial businesses and leaders in larger organizations. He enjoys mentoring and coaching others who strive to improve their leadership while attaining personal, professional, and business aspirations. 

James joined The Heffelfinger Company after selling Acme Clean Air, Inc., a specialty construction firm, which he founded in 2005 and built to a $1M business. James also founded and purchased three real estate development companies in his 14 years as an entrepreneur and successfully sold each.

Prior to becoming an entrepreneur, James spent 18 years with Monsanto Company, taking successively more responsible leadership roles in Manufacturing, and Marketing including running a team of engineers and managing a $400M business unit.

James’s education and certifications include: A Bachelor’s Degree in Mechanical Engineering from the University of Detroit, an executive coaching certificate from the Hudson Institute of Coaching, certifications for Everything DiSC® Assessments and Five Behaviors of a Cohesive Team™ facilitator. James has also focused on personal growth throughout his career and has been on an intensive journey since 2000 with participation as a Vistage CEO (three years), Hudson Institute of Santa Barbara’s LifeLaunch®, and Landmark Education’s Curriculum for Living®, Communication courses, and Wisdom Unlimited Curriculum.


John Childers

John Childers earned his JD at UCLA and began his career practicing law at a national firm. He has been a strategic advisor to law firms for thirteen years and is listed in Lawdragon’s 100 Legal Consultants You Need to Know.

John Childers completed the top advanced degree program in the United States that combines strategy and leadership development – Pepperdine University’s Master of Science in Organization Development. While there, John wrote his Masters Thesis on culture clash in mergers. After helping to build McMorrow Savarese, the top law firm consulting practice in California, John opened the Los Angeles office for Hildebrandt International. At the time, Hildebrandt was the largest global consulting firm focused on law firms.

John Childers understands the decision-making challenges at law firms of all sizes and offers his clients a highly developed expertise in group facilitation. In any consulting engagement, John helps firms put the most critical and challenging issues on the table and deal with them constructively. 
John is adjunct faculty at the Justice Leadership Institute at the U.S. Department of Justice and at California State University, Northridge.


Sophie Parker

Sophie is an executive coach and organizational development consultant specializing in organizational assessment and change management. Her work with individuals and organizations focuses on building on strengths to support real change.

Her background in theatre gives her the sensitivity, humor, and creativity necessary to work comfortably with diverse people and organizations. 

Sophie has extensive experience training groups in conflict management, leadership development, and building communication skills. 

Prior to starting her career in Consulting, she worked for an Executive Education Company, The OTTER Group, which provided customized distance learning programs from major universities. 

She holds a BA in Theater and Communications from Hampshire College and has done extensive training in coaching, creativity, facilitation, mediation (Harvard Mediation Program) and has certifications in various assessments and workshops.


Robin Kramer

Robin Kramer is the Virtual Office Manager for The Heffelfinger Company in the Chicago area. She manages the back office operations and is responsible for managing technologies, handling financials, research, and project work related to our organization and client projects. When you talk to Robin, you’ll find her to be extremely efficient, friendly, funny and very bright.

Robin is proficient in Microsoft Office, Constant Contact, QuickBooks, data entry, proofreading, editing, transcription, voicemail screening, blogging; e-mail, social media and website maintenance; and web marketing. She has a BA in Education, certification as a paralegal and has worked in Human Resources. Presently Robin owns her own virtual office business and works with clients all over the United States in a variety of professional and managerial capacities.


Margo Freeberg

Margo has extensive experience in the field of leadership and organization development.  She currently consults in designing leadership and organization development interventions and talent initiatives.  In addition, she provides customized web and graphic design from conception to delivery for such projects as websites, brochures, flyers, and branding.

Prior to external consulting, she led Leadership Development for the Aerospace Sector of Northrop Grumman Corporation and was Director of Organization Development for Sony Pictures Entertainment. In those roles, Margo developed and instituted world-wide programs in Talent Management, Leadership Development, Executive Coaching, Performance Management and Employee Engagement.

Margo holds a MS degree in Organization Development from Pepperdine University and a BS in Organizational Communication from Arizona State University as well as an Advanced Professional Certificate in Graphic and Web Design from Sessions College of Design.

Now that you've gotten to know our team…